Last Revised: January 1, 2023.
Categories of Personal Information We Collect, Categories of Sources of Personal Information, Business or Commercial Purposes for Which Personal Information Will Be Used, and Third Parties with Whom Personal Information is Sold, Shared, or Disclosed.
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Within the last twelve (12) months, we may have collected the following categories of personal information from the sources identified below for the business and commercial purposes indicated, and disclosed, shared, or sold (as indicated) such categories of personal information with the specified categories of third parties:
|Category of Personal Information||Examples of Personal Information Collected||Categories of Sources of Personal Information Collected||Business or Commercial Purpose(s) for Which Collected or Disclosed||Categories of Third Parties to Which Personal Information is Disclosed|
|Identifiers||Includes direct identifiers, such as Name, alias user ID, username, account number or unique personal identifier; email address, phone number, address and other contact information; IP address and other online identifiers; SSN, driver’s license number, passport number, tax ID and other government identifiers; and other similar identifiers.||
|Personal Information Categories Listed in the California Customer Records statue (Cal. Civ. Code 1798.80(e))||Includes personal information, such as name, account name, user ID, contact information, education and employment information, SSN and government identifiers, account number, and financial or payment information), that individuals provide us in order to purchase or obtain our products and services. For example, this may include information collected when an individual registers for an account, purchases or orders our products and services, or enters into an agreement with us related to our products and services.|
|Characteristics of protected classifications under California or federal law||Includes characteristics of protected classifications under applicable/federal and state/federal and California laws, such as disability information and medical conditions (e.g., which we may collect in order to make available appropriate accommodations for events and other activities or TTY services).|
|Commercial Information||Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies. For example, this may include demographic information that we receive from third parties in order to better understand and reach our customers.|
|Biometric Information||We do not collect Biometric Information.||
|Internet or other electronic network activity information||Includes browsing history, clickstream data, search history, access logs and other usage data and information regarding an individual’s interaction with our websites, mobile apps and other Services, and our marketing emails and online ads.|
|Geolocation data||Includes precise location information about a particular individual or device.|
|Sensory Data||Includes audio, electronic, visual, thermal, olfactory, or similar information such as photographs and images (e.g., that you provide us or post to your profile) and call recordings (e.g., of customer support calls).|
|Professional or employment-related information||Includes professional and employment-related information (such as current and former employer(s) and position(s), business contact information and professional memberships).||
|Non-public education information (as defined in the Family Educational Rights and Privacy Act (20 U.S.C. 1232g, 34 C.F.R. Part 99))||Information about an individual’s educational history (such as the schools attended, degrees you were awarded, and associated dates).|
|Inferences drawn from other personal information||Includes inferences drawn from other personal information that we collect to create a profile reflecting an individual’s preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities or aptitudes. For example, we may analyze personal information in order to identify the offers and information that may be most relevant to customers, so that we can better reach them with relevant offers and ads.||
|Sensitive Personal Information||Includes a consumer’s social security, driver’s license, state identification card, or passport number. A consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. A consumer’s precise geolocation. A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. Also includes A consumer’s genetic data and the processing of biometric information for the purpose of uniquely identifying a consumer. Also includes Personal information collected and analyzed concerning a consumer’s health.||Directly from individuals who work for or with us as company personnel, or through those individuals’ intermediaries.||For human resources purposes.||
We do not sell personal information. We do not share personal information for the purpose of cross-context behavioral advertising.
We do not use or disclose sensitive personal information for purposes other than the following:
Right to Notice
You have the right to receive notice at or before the point of collection about our collection and retention practices. Please review our notice at collection here for more information.
Submitting Consumer Requests
For details about how to submit a consumer request, you can visit our website http://www.ltcglobal.com/privacy-compliance.html or call (888) 413-0444 to make a consumer request. You may make up to two disclosure requests in any 12 month period.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
Making a verifiable consumer request does not require you to create an account with us.
When you submit a verifiable consumer request, we will take steps to verify your request by email or telephone call. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Right to Know and Access Your Information
You have the right to request that we disclose to you certain descriptions and categories of the personal information we collect, use, disclose, share, or sell about you. For example, you may request the following:
You may make up to two disclosure requests in any 12 month period.
Right to Request Deletion
You have the right to request that we delete your personal information. You may make such a request by visiting our website http://www.ltcglobal.com/privacy-compliance.html or calling (888) 413-0444. See above for additional details.
You should be aware, however, that California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it, such as when retaining your personal information is necessary for us to complete a transaction with you or provide you with a good or service you have requested. We will notify you of any denial of your deletion request and the reason for such denial.
Right to Request Correction
You have the right to request that we correct your personal information. You have the right to request that we delete your personal information. You may make such a request by visiting our website http://www.ltcglobal.com/privacy-compliance.html or calling (888) 413-0444. See above for additional details.
Below are metrics regarding Access, Delete and Do Not Sell My Personal Information requests submitted pursuant to the CCPA that we have received, fulfilled (in whole or in part), and denied between January 1, 2022 and December 31, 2022:
If you have questions about this notice, please contact us at:
Phone: (888) 413-0444